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We strongly support your right to
privacy when using our products.
Your data is none of our business.
Our product is software, not your
To the extent that our products and
websites can function without doing
so, we avoid collecting data from you.
When we do collect data, we'll tell you
why, and we'll tell you how long we
keep it, delete it when we no longer
need it, and let you opt out whenever
We use modern security measures to
protect collected data, and limit
access to only those employees who
require access to perform their jobs.
We may be legally required to
disclose collected data to law
enforcement or government agencies
in some situations.
If you sign up at svija.love, we collect
• full name
• company name (optional)
• email address
• relevant hardware and software
The purpose of collecting this
information is to ensure that our
product will function correctly for
We do not sell or disclose this
information to third parties.
You may update your personal
information with us at any time by
We retain the personal information
related to your account indefinitely to
facilitate support interactions, unless
you ask us to remove it. To request
removal of your personal information
related to a purchase, contact
When handling support requests
from you, we collect:
• your email address (or username
for other platforms)
• any other metadata which may be
contained in the email header
• any information you provide
voluntarily (such as crash logs or
This information is collected solely to
help resolve your support inquiry. We
retain support emails indefinitely in
• have context from previous
interactions which may help us
answer your future questions more
quickly and accurately
• identify broad trends in support
requests, which may help us
identify and solve problems with
If you would like to remove support
emails you have sent, contact
Similarly, some of our apps also
check with a Svija-owned server when
opened to see if there is news about
the app to show you.
We might use this feature
infrequently to alert you to a
significant app update or advise you
on how to work around a serious
bug. These requests send only similar
metadata to an update check, and no
private data is sent.
You will be added to our email
newsletter when you create an
Our email newsletter is usually sent
weekly and is generally limited to
announcements of important
product updates, significant new
product releases, and helpful tips.
We do not sell or otherwise disclose
any portion of our email list to
third-parties, with the exception of
the vendor that provides our mailing
list services as necessary to distribute
If you join one of our email lists, we
retain your email address until you
ask to be removed. Instructions on
how to unsubscribe are contained in
all messages sent to the email list.
You can also contact us directly at
email@example.com to unsubscribe.
When you interact with our servers
using a web browser, or indirectly by
network requests sent on your behalf
by our apps and products, some
metadata about the request is
logged. This metadata may include:
• your IP address (which can
potentially reveal your approximate
• the name of the resource requested
• the name and version number of
the software making the request
(may reveal information about your
web browser, operating system, and
• whether or not the request was
• current date and time
We generally don't look at these logs
unless a server is malfunctioning or
appears to be getting accessed with
malicious intent. We may look at the
information in aggregate to see
broad statistics such as how many
times our apps have been
downloaded, or from which source
an unusually high amount of network
traffic is arriving.
We retain server logs indefinitely. If
you wish for your server logs to be
deleted, send a request to
Access to Files
Because we are in a period of
experimentation and rapid
development, we may need to access
your website files.
If this becomes necessary, we will
first ask your permission.
There is an exception: occasionally
important updates to our products
and services require manual
intervention to ensure continued
In these cases we will update your
website, which entails accessing your
Please do not store private files in
your Svija Account that you do not
want us to see.
Hacking and Data Leaks
Given the current state of internet
security, it is our expectation that
Svija and our clients will eventually be
Our approach to this eventuality to
ensure that in the case of a hacking
event, we can get ourselves and our
clients back online as quickly as
possible with minimal data loss.
We take security seriously, but as we
have seen in recent years, some of
the biggest companies in the world
have suffered from various kinds of
Rather than pretend that this is not
the case, we prefer to prepare for this
eventuality with our eyes open.
Data Not Collected
Except as described above, and as
required to perform the product's
core functionality at the user's
request, Svija apps and products do
not send out any private information.
• Information from device sensors
• Your keyboard input
• Screen contents
• Network traffic
• SSH / Encryption keys
• Contents of files you are working
Apps like Svija Sync, whose core
purpose is to send and receive your
documents over a network, will, of
course, send and receive your
documents at your request, but not
to Svija or any other third-party.
It is your responsibility to be aware of
the security implications of the rsync
file transfer protocol used by Svija,
which is not encrypted.
We keep backups of all data so that a
catastrophic data loss event doesn't
destroy our company. Although
collected personal data expires from
our "active" data set according to the
schedules mentioned above, it may
persist in backups for up to 6
months. Backups are only accessible
to specially privileged employees who
perform system administration tasks.
We consider the backups "cold
storage" and we don't pull data from
them unless a significant data loss
event has occurred.
Questions and Feedback
Our privacy policies may evolve over
time. Up-to-date information will
always be available from this page.
Please contact us if you have any
questions about our data collection
or privacy policies.
© Svija SAS.
Last updated: 3 September, 2021
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