Building a Website with Illustrator is Not Possible
We strongly support your right to
privacy when using our products.
Your data is none of our business. Our
product is software, not your personal
To the extent that our products and
websites can function without doing
so, we avoid collecting data from you.
When we do collect data, we'll tell you
why, and we'll tell you how long we
keep it, delete it when we no longer
need it, and let you opt out whenever
We use modern security measures to
protect collected data, and limit access
to only those employees who require
access to perform their jobs. We may
be legally required to disclose collected
data to law enforcement or
government agencies in some
If you sign up at svija.love, we collect
• full name
• company name (optional)
• email address
• relevant hardware and software
The purpose of collecting this
information is to ensure that our
product will function correctly for you.
We do not sell or disclose this
information to third parties.
You may update your personal
information with us at any time by
We retain the personal information
related to your account indefinitely to
facilitate support interactions, unless
you ask us to remove it. To request
removal of your personal information
related to a purchase, contact
When handling support requests from
you, we collect:
• your email address (or username for
• any other metadata which may be
contained in the email header
• any information you provide
voluntarily (such as crash logs or
This information is collected solely to
help resolve your support inquiry. We
retain support emails indefinitely in
• have context from previous
interactions which may help us
answer your future questions more
quickly and accurately
• identify broad trends in support
requests, which may help us identify
and solve problems with our products
If you would like to remove support
emails you have sent, contact
Similarly, some of our apps also check
with a Svija-owned server when
opened to see if there is news about
the app to show you.
We might use this feature infrequently
to alert you to a significant app update
or advise you on how to work around a
serious bug. These requests send only
similar metadata to an update check,
and no private data is sent.
You will be added to our email
newsletter when you create an
Our email newsletter is usually sent
weekly and is generally limited to
announcements of important product
updates, significant new product
releases, and helpful tips.
We do not sell or otherwise disclose
any portion of our email list to
third-parties, with the exception of the
vendor that provides our mailing list
services as necessary to distribute the
If you join one of our email lists, we
retain your email address until you ask
to be removed. Instructions on how to
unsubscribe are contained in all
messages sent to the email list. You can
also contact us directly at
firstname.lastname@example.org to unsubscribe.
When you interact with our servers
using a web browser, or indirectly by
network requests sent on your behalf
by our apps and products, some
metadata about the request is logged.
This metadata may include:
• your IP address (which can potentially
reveal your approximate geographic
• the name of the resource requested
• the name and version number of the
software making the request (may
reveal information about your web
browser, operating system, and their
• whether or not the request was
• current date and time
We generally don't look at these logs
unless a server is malfunctioning or
appears to be getting accessed with
malicious intent. We may look at the
information in aggregate to see broad
statistics such as how many times our
apps have been downloaded, or from
which source an unusually high
amount of network traffic is arriving.
We retain server logs indefinitely. If you
wish for your server logs to be deleted,
send a request to email@example.com.
Access to Files
Because we are in a period of
experimentation and rapid
development, we may need to access
your website files.
If this becomes necessary, we will first
ask your permission.
There is an exception: occasionally
important updates to our products and
services require manual intervention to
ensure continued service.
In these cases we will update your
website, which entails accessing your
Please do not store private files in your
Svija Account that you do not want us
Hacking and Data Leaks
Given the current state of internet
security, it is our expectation that Svija
and our clients will eventually be
Our approach to this eventuality to
ensure that in the case of a hacking
event, we can get ourselves and our
clients back online as quickly as
possible with minimal data loss.
We take security seriously, but as we
have seen in recent years, some of the
biggest companies in the world have
suffered from various kinds of digital
Rather than pretend that this is not the
case, we prefer to prepare for this
eventuality with our eyes open.
Data Not Collected
Except as described above, and as
required to perform the product's core
functionality at the user's request, Svija
apps and products do not send out any
private information. This includes:
• Information from device sensors
• Your keyboard input
• Screen contents
• Network traffic
• SSH / Encryption keys
• Contents of files you are working with
Apps like Svija Sync, whose core
purpose is to send and receive your
documents over a network, will, of
course, send and receive your
documents at your request, but not to
Svija or any other third-party.
It is your responsibility to be aware of
the security implications of the rsync
file transfer protocol used by Svija,
which is not encrypted.
We keep backups of all data so that a
catastrophic data loss event doesn't
destroy our company. Although
collected personal data expires from
our "active" data set according to the
schedules mentioned above, it may
persist in backups for up to 6 months.
Backups are only accessible to
specially privileged employees who
perform system administration tasks.
We consider the backups "cold
storage" and we don't pull data from
them unless a significant data loss
event has occurred.
Questions and Feedback
Our privacy policies may evolve over
time. Up-to-date information will
always be available from this page.
Please contact us if you have any
questions about our data collection or
© Svija SAS.
Last updated: 3 September, 2021
OR VISIT: BLOG.SVIJA.LOVE